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Avaya Voice Engineer

Company: OnDek Solutions
Location: Toledo
Posted on: February 14, 2020

Job Description:

You will be responsible for:---------------- Account support: License loading, Customer projects, Customer trouble tickets, and Customer MAC-------------- Contractual obligations: Quarterly patching, Annual Patching, Annual Preventative maintenance, and Release upgrades.-------------- Working with project managers on the implementation of the Avaya voice products and any peripherals that may have been sold with the job.----Responsibilities:-------------- Performs installation, maintenance, and Troubleshooting on Avaya voice products/projects.-------------- Troubleshoot Telephone system hardware/software, Voicemail, and Telephone set and Feature issues on-site and remotely-------------- Establishes service by studying system requirements; researching documentation, ordering and gathering components and parts; completing installation; performing acceptance tests-------------- Perform quarterly preventive maintenance and review installed Avaya software/firmware releases and patches on all covered servers & applications. Report currently available patches as noted by Avaya Support.-------------- Review and understand Avaya support documentation.-------------- Review and understand Avaya s/w release notes.-------------- Review and understand the Avaya System Compatibility Matrix.-------------- Prepare high-level MOP-Method of Procedure for patching activity on all covered servers based upon available Avaya documentation; including release notes and compatibility matrix.-------------- Participate in conference calls with the client to explain details of patching maintenance window.-------------- Update Service Now records with appropriate credentials and system information as needed.-------------- Maintains customer satisfaction by discussing issues; providing technical support; identifying solutions and working within the customers identified communication structure & preferred method of communication-------------- Documents service and installation actions by completing forms, reports, logs, and maintaining records-------------- Updates job knowledge by participating in educational opportunities; reading professional publications, etc.-------------- Experience with Move, Add, and Changes (MAC) of Avaya voice products.-------------- Utilizes thorough knowledge and experience of testing, troubleshooting, cutting over, and turning up phone lines, PRI---s, voice and data T-1---s, Trunks, SIP, and integrated circuits-------------- Troubleshoot Telephone system hardware/software, Voicemail, and Telephone set and Feature issues on-site and remotely-------------- Ability to travel up to 50% of the time----Required Skills:-------------- Knowledge of Avaya Voice systems asked to implement and support-------------- Understand how to navigate the Avaya Support Portal for documentation and software/firmware.-------------- Understand how to apply software patches and firmware-------------- Understand how to write a MOP-Method of procedure detailing patching activity-------------- Effectively communicate implementation status,-- patching activity, system impacts, and duration to IPC Management, IPC support, and clients as needed.

Keywords: OnDek Solutions, Toledo , Avaya Voice Engineer, Engineering , Toledo, Ohio

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