Associate Director of Financial Aid
Company: Lourdes University
Location: Sylvania
Posted on: November 2, 2025
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Job Description:
Description: The Associate Director of Financial Aid will
oversee most essential office functions and serve as a back up to
the Director. The Associate director will help create budgets,
packaging, and other student information groups. The associate
director will also oversee all reporting to and data pulling from
the Department of Education. They will help with issues of
compliance, during the annual audit, and keeping up to date on
changes in regulations, systems, and other important information.
The Associate Director will serve in a decision making capacity if
the Director is not available. They will work closely with the
Director for enrollment strategy, institutional aid development,
and other essential strategic development. This position will
perform duties necessary for the proper administration of Federal,
State, and Institutional Financial Aid at Lourdes University
requiring considerable knowledge of Federal, State, and
Institutional regulations and software. The individual should have
a general knowledge of current financial aid systems and current
Department of Education regulations. The Associate Director will
also be an active partner with your manager in your professional
development Primary Duties & Responsibilities · Provide input,
suggestions and creative thought to foster the development of the
Financial Aid Office, Lourdes University and the Lourdes University
Community at-large. Seek out new and improved methods to
effectively and efficiently create a more positive work environment
and student-centered atmosphere. · Perform duties associated with
the proper, legal, and ethical administration of all financial aid
administered through, by, and on-behalf of the U.S. Department of
Education, the Ohio Board of Regents, Lourdes University and all
such agencies/individuals as applicable. · Understand and utilize
the SIS financial aid module to perform primary functions and
required tasks and reports. · Observe processes and suggest actions
(with Director of Financial Aid) which will positively impact
customer service, including response time, quality of
communications, and issue resolution. · Student Counseling, this
can include, but is not limited to, counseling prospective and
current students, parents, or others who inquire about the
financial aid process; communicating with prospective and current
students regarding activities related to their financial aid
including phone contact, internal office visits and emails. ·
Package according to federal, state and institutional regulations;
use necessary DOE related web information including but not limited
to NSLDS (National Student Loan Information System), the DOE COD
(Common Origination and Disbursement) System, the Financial Aid
Administrators Systems, and the Transfer Monitor Process, ODHE HEI
portal reporting including OCOG, WOS, NEALP, COF. · Responsible for
the review of student Withdrawals for appropriate inclusion in
Return to Title IV process. · Oversee Reconciliation Process,
federal loan reporting process, and other federal and state
processes. · Responsible for processing and reconciling all aspects
of the Alternative Loan program and associated management systems
such as GLHEC Scholarnet. · Perform financial aid verification, as
required by the Department of Education, and professional
judgement. Maintain high standards of customer service for accurate
and timely processing. Review and make appropriate changes in
process including tracking, letters, etc., to ensure quality. ·
Responsible for maintaining up to date presentation materials for
FA consumers (student/parent, internal customers) · Present
financial aid programs at high schools and other organizations, as
necessary. · Assist in the coverage of university fairs, high
school visits, and other recruitment events, as applicable. ·
Manage and maintain a variety of tuition exchange programs,
ensuring compliance with institutional and program-specific
policies. Maintain and update exchange databases and complete
annual reporting. · Serve as a point of contact for students,
families, and internal stakeholders regarding tuition exchange
programs. · Back-up Responsibilities in absence of director.
Requirements: Skills & Abilities · Excellent verbal and written
communication skills. · A valid driver’s license with the ability
and willingness to travel. · Demonstrated ability to self-manage
time, activity, and spending, staying focused on accomplishment of
objectives, and meet preset goals. · Proficient with system
applications, a SIS, and on-line technology. · Availability to work
evenings and weekends. · Desire to be actively involved with the
campus community. · A high degree of personal integrity and
professionalism. · Ability to pass a background check.
Qualifications · Bachelors’ Degree required. · At least three years
of financial aid experience required. · Thorough knowledge of
Federal financial aid regulations required. Knowledge of Ohio
financial aid programs preferred. · Computer and data management
skills. Experience using EDE, NSLDS, Microsoft Office, Campus
Management and Slate. · Must be willing and able to undertake tasks
requiring much attention to detail and accuracy
PI2d75f49e136c-37156-38617490
Keywords: Lourdes University, Toledo , Associate Director of Financial Aid, Education / Teaching , Sylvania, Ohio
