ARO Dealer Advisor – Dealer to Dealer Order Specialist
Company: Stellantis
Location: Auburn Hills
Posted on: April 5, 2026
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Job Description:
Position Summary: There are 2800 dealers enrolled in ARO. The
ARO Dealer Advisor – D2D Specialist offers frontline support to
Stellantis dealers enrolled in the Automatic Replenishment Order
(ARO) program while owning specialized responsibilities tied to D2D
(dealer to dealer) orders . The ARO Dealer Advisor provides direct
support to Stellantis dealers enrolled in Mopar's Automatic
Replenishment Order (ARO) program. This role is responsible for
assisting dealers with Best Stocking Level (BSL) approvals,
understanding ARO order logic, improving Off-Shelf-Fill (OSF), and
maintaining overall compliance with ARO system requirements.
Advisors help optimize dealer inventory, troubleshoot ARO
behaviors, and serve as the primary resource for ARO-related
guidance. Key Responsibilities: ARO Dealer Support: Provide daily
support to dealers regarding ARO navigation, BSL approvals, order
generation behavior, and OSF improvement opportunities.
Troubleshoot ARO system behaviors and assist dealers in
understanding stocking logic and replenishment routines. Support
ongoing dealer engagement and performance improvement. D2D
Specialization: T his role serves as the Subject Matter Expert for
all Dealer-to-Dealer (D2D) programs including Backorder, Obsolete,
and Guaranteed. D2D dealer enrollment , ensur ing new dealerships
are successfully activated on the Mopar D2D programs , and
validating proper UPS set-up requirements. D2D i nvoicing research
and resolution, parts exchange facilitation, referral logic
support, and shipping mode troubleshooting (UPS/DDS/Local). Partner
with DSP teams, ICT, Product, Operations, and internal RIM groups
to resolve D2D system issues . Support the D2D resolver group inbox
Our Benefits - Designed with You in Mind Comprehensive Health &
Well-being Coverage From your very first day, you’ll have access to
medical, dental, vision, and prescription drug coverage - ensuring
you and your family stay healthy and protected. Generous Paid Time
Off We believe in work-life balance. That’s why we offer: 17 paid
holidays, including shut-down from December 24 th through New Years
Day every year. Vacation, float & wellbeing days, sick time and
fully paid parental leave when your family needs you most.
Competitive Retirement Savings Plans We help you plan for the
future with: An employer match on contributions to your 401k, Roth,
and Catch-Up plans An employer contribution, even if you don’t
contribute Income Protection & Insurance Options Benefit from
included and optional disability, life, and other insurance
programs - because your peace of mind matters. Company Vehicle
Lease Program Eligible employees and their immediate families can
enjoy company vehicle lease options with included insurance,
maintenance, and unlimited mileage. Plus, take advantage of
exclusive discounts on Stellantis products. Family Building Benefit
We proudly support all paths to parenthood- including fertility and
infertility treatments, adoption services, and gestational
surrogacy. Support for Your Growth and Giving Back We believe in
investing in your future and your passions: Tuition reimbursement
Student loan refinancing programs 18 paid volunteer hours each year
to make a difference in your community And so much more! When you
join us, you’re not just building a career - you’re joining a
company that supports you, inside and outside of work.
Keywords: Stellantis, Toledo , ARO Dealer Advisor – Dealer to Dealer Order Specialist, Customer Service & Call Center , Auburn Hills, Ohio
