Program Operations Lead

Company: Lutheran Social Services Inc
Location: Fort Wayne
Posted on: February 19, 2026

Job Description:

Job Description Job Description JOB DESCRIPTION JOB TITLE: Program Operations Lead JOB CATEGORY: Non-Exempt, Part-Time, Hourly DEPARTMENT: Administration SUPERVISOR: Vice President(s) APPROVED: 02/10/2026 Lutheran Social Services of Indiana, Program Operations Lead provides administrative, operational, and communication support to the Vice President(s). This position strengthens program efficiency by coordinating projects, supporting internal communication, tracking progress on initiatives, and assisting with program operations. The Specialist serves as a key support role in ensuring consistency across systems, documentation, and daily processes for programs reporting to the VP(s). This is a part time position (20–24 hours per week). Responsibilities: Operations and Systems Duties (80%): Provide administrative and project support to Vice President, including calendar coordination, meeting management, correspondence, document preparation, and maintaining data integrity by accurately updating and entering data. Draft, prepare, and coordinate internal and external communications on behalf of the Vice President, ensuring all messages to staff and external partners are clear, timely, and accurate. Assist with cross?departmental projects and initiatives, including conducting research, performing data analysis and data mining, developing reports, tracking project progress, and coordinating project communication to support effective execution. Promote program consistency and efficiency by coordinating the documentation and implementation of operational workflows and procedures. Collaborate with program leaders to support alignment of these processes with program and agency policies and to keep them clear, accessible, and effective. Contribute to compliance reporting by preparing, organizing, and maintaining required operational and program documentation, ensuring accuracy, data quality, and timely completion of all internal and external deadlines. Under the direction of the VP(s), coordinate program and operational improvements by identifying areas for process enhancement, evaluating system or workflow gaps. Collaborate with administrative and program leaders to design, implement, and communicate effective workflow, process and system solutions. Support the Vice President with a wide range of operational needs, including data review, process evaluation support, documentation needs, project coordination, and program initiatives requiring follow?through and process oversight. Performs other related duties as assigned to support program needs Collaboration & Professional Relationships (20%): Build and maintain professional working relationships with colleagues, program leaders, frontline staff, and clients in support of program and operations. Communicate clearly and consistently with staff and clients to foster understanding of expectations, next steps, and available resources. Provide appropriate referrals and connect individuals to resources or support as needed. Proactively share timely and accurate information with program leaders and frontline teams to support effective operations. Ensure dependable follow?through on commitments, requests, and assigned responsibilities. Collaborate with teams to identify and address operational challenges. Work alongside teams to clarify processes, remove barriers, and support problem?solving. Maintain open communication and support alignment with program priorities. Knowledge, Skills, and Abilities: Demonstrates respect for community partners, stakeholders, and clients while upholding the program's mission and values. Builds strong, professional relationships through trust, reliability, and respectful engagement across all levels of the organization. Communicates clearly, accurately, and in a timely manner; collaborates effectively across teams and departments. Demonstrates strong administrative and operational skills, with the ability to prioritize work, manage multiple responsibilities, and ensure consistent follow?through. Applies sound judgment and problem?solving skills to identify practical solutions independently and in collaboration with others. Works effectively in a fast?paced, dynamic environment and is comfortable learning and using multiple systems and databases. Maintains professionalism, discretion, and confidentiality; honest, dependable, self?directed, and receptive to feedback. Education and Experience: Associate’s degree preferred or equivalent experience. 3-5 years of customer service experience required. Previous office management or office administrative experience preferred. Experience with web-based databases preferred. Proficiency with Microsoft Word, Excel, and Office is required. Valid driver's license and car for business use required. Minimum Auto Insurance Coverage Levels: Bodily Injury Liability $100,000 for any one person in any one accident $300,000 for all persons in any one accident Property Damage Liability $100,000 for any one accident LSSI Core Values: Commitment to excellence: Focuses on the individual needs of each customer and provides exceptional service. Hope now and for eternity: Instills hope in clients through information regarding program services and care. Respect for all people: Upholds respect for all clients, staff, and community partners regardless of religious affiliation, or culture. Integrity in relationships and resources: Gains the trust of management, staff, clients and community partners through sound work standards and performance. Service as a reflection of our Faith: Treats others as the mission of the organization reflects. Trust in Christ and His Word : Establish trust with clients, staff, and partners by serving those in need with compassion and empathy. This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbent(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.

Keywords: Lutheran Social Services Inc, Toledo , Program Operations Lead, Administration, Clerical , Fort Wayne, Ohio