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Current College Students - Collections Supervisor

Company: Credit Adjustments, Inc
Location: Toledo
Posted on: July 14, 2019

Job Description:



ESSENTIAL FUNCTIONS:


  • Adheres and enforces FDCPA/Federal/State/City law provisions, as defined in our training and company policies
  • Meet or exceed monthly individual and departmental budgets
  • Documents all collections activity in a concise and accurate format
  • Analyze and document for quality assurance
  • Assist with fielding staff questions
  • Contacts debtors in a pleasant, professional and efficient manner
  • Sets and reviews individual and group goals with the Collection Services Manager
  • Communicates any problem issues to the manager on an ongoing basis
  • Collaborates with manager to schedule the team to ensure proper telephone coverage and approves requests for time off and any schedule changes
  • Conducts frequent telephone monitoring and dialer coaching sessions
  • Completes month end measurements and implements appropriate action plans on unsatisfactory items
  • Conducts routine account audits
  • Communicates performance measurements to team
  • Provides a positive work atmosphere for the team and the department.
  • Consistently achieve assigned team and department goals
  • Review and reply to client audits, taking any necessary action for the department or making overall recommendations
  • Follow all client and company policies and procedures
  • Meet all required deadlines
  • Communicate effectively with all areas of the company
  • Complete all duties and tasks as assigned

Keywords: Credit Adjustments, Inc, Toledo , Current College Students - Collections Supervisor, Accounting, Auditing , Toledo, Ohio

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