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Collections Specialist, Full-time, Monday-Friday

Company: Promedica
Location: Bradner
Posted on: September 20, 2023

Job Description:

Located in Fremont, Ohio, ProMedica Memorial Hospital has served the citizens of Sandusky County and the adjacent communities since 1918. In fact, our hospital was built with funds raised by members of our community on land donated by the family of former United States President, Rutherford B. Registers/pre-registers patients to receive medical services in clinic, laboratory, inpatient, outpatient or emergency department. Obtains demographic information, validates insurance, and receives/post payments. Adheres to necessary regulatory requirements. Answers and/or refers questions received from patients, visitors, and staff to appropriate department. Performs various related clerical functions. Always shows respect and value for our customer and projects an image of professionalism. Accountabilities/Performance Standards Perform a variety of face-to-face registration, pre-registration, walk in outpatient scheduling, and collection functions for all patients including self-pay patients. Contacts patients via phone for necessary information pertaining to registration, billing and financial responsibility via our pre-registration process. Assists patients at time of service with general benefit and financial responsibility inquires and posts payments to patient accounts as appropriate. Manages time effectively to perform complete registration questionnaires while meeting departmental productivity standards in compliance with system productivity policies. Maintains high attention to detail by reviewing all work for completeness and accuracy in compliance with system quality assurance policies. Completes registrations to meet department accuracy standards for error-free work as demonstrated on the monthly KPI (Key Performance Indicators). Understand basic Registration processes and provide feedback to management on issues that impede timeliness or quality of Registration and work with management to resolve. Seeks assistance from Financial Counselors when needed to maintain patient flow while resolving financial issues. Communicates effectively with service delivery areas when unresolved financial issues threaten appointment schedules. Immediately approaches a customer or employee who seems lost and offers assistance. Offers assistance to co-workers to ensure completion of all assigned duties as necessary. Performs duties in a self-directed manner with minimal supervision or direction. Assist management with training new staff as necessary. Experience with a computer database program preferred. Previous experience in registration, credit/collection or billing, in a healthcare setting is preferred. Excellent communication and negotiation skills to interact with patients and guarantors to explain payment and billing policies and persuade patients to settle account balances. Input and retrieve information from computer. Must be able to complete 4-5 weeks of full time training, Monday thru Friday 8 a.m. - Qualified applicants will receive consideration for employmentwithout regard to race, color, national origin, ancestry, religion,sex/gender (including pregnancy),sexual orientation, gender identity or gender expression, age, physical or mental disability, military or protected veteran status, citizenship, familial or marital status, genetics, or any other legally protected category. In compliance with the Americans with Disabilities Act Amendment Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a job with ProMedica, please Jobble

Keywords: Promedica, Toledo , Collections Specialist, Full-time, Monday-Friday, Accounting, Auditing , Bradner, Ohio

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