Collections Specialist, Full-time, Monday-Friday
Company: Promedica
Location: Bradner
Posted on: September 20, 2023
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Job Description:
Located in Fremont, Ohio, ProMedica Memorial Hospital has served
the citizens of Sandusky County and the adjacent communities since
1918. In fact, our hospital was built with funds raised by members
of our community on land donated by the family of former United
States President, Rutherford B. Registers/pre-registers patients to
receive medical services in clinic, laboratory, inpatient,
outpatient or emergency department. Obtains demographic
information, validates insurance, and receives/post payments.
Adheres to necessary regulatory requirements. Answers and/or refers
questions received from patients, visitors, and staff to
appropriate department. Performs various related clerical
functions. Always shows respect and value for our customer and
projects an image of professionalism. Accountabilities/Performance
Standards Perform a variety of face-to-face registration,
pre-registration, walk in outpatient scheduling, and collection
functions for all patients including self-pay patients. Contacts
patients via phone for necessary information pertaining to
registration, billing and financial responsibility via our
pre-registration process. Assists patients at time of service with
general benefit and financial responsibility inquires and posts
payments to patient accounts as appropriate. Manages time
effectively to perform complete registration questionnaires while
meeting departmental productivity standards in compliance with
system productivity policies. Maintains high attention to detail by
reviewing all work for completeness and accuracy in compliance with
system quality assurance policies. Completes registrations to meet
department accuracy standards for error-free work as demonstrated
on the monthly KPI (Key Performance Indicators). Understand basic
Registration processes and provide feedback to management on issues
that impede timeliness or quality of Registration and work with
management to resolve. Seeks assistance from Financial Counselors
when needed to maintain patient flow while resolving financial
issues. Communicates effectively with service delivery areas when
unresolved financial issues threaten appointment schedules.
Immediately approaches a customer or employee who seems lost and
offers assistance. Offers assistance to co-workers to ensure
completion of all assigned duties as necessary. Performs duties in
a self-directed manner with minimal supervision or direction.
Assist management with training new staff as necessary. Experience
with a computer database program preferred. Previous experience in
registration, credit/collection or billing, in a healthcare setting
is preferred. Excellent communication and negotiation skills to
interact with patients and guarantors to explain payment and
billing policies and persuade patients to settle account balances.
Input and retrieve information from computer. Must be able to
complete 4-5 weeks of full time training, Monday thru Friday 8 a.m.
- Qualified applicants will receive consideration for
employmentwithout regard to race, color, national origin, ancestry,
religion,sex/gender (including pregnancy),sexual orientation,
gender identity or gender expression, age, physical or mental
disability, military or protected veteran status, citizenship,
familial or marital status, genetics, or any other legally
protected category. In compliance with the Americans with
Disabilities Act Amendment Act (ADAAA), if you have a disability
and would like to request an accommodation in order to apply for a
job with ProMedica, please contactemployment@promedica.by
Jobble
Keywords: Promedica, Toledo , Collections Specialist, Full-time, Monday-Friday, Accounting, Auditing , Bradner, Ohio
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