Patient Financial Services Supervisor Credit & Collections (FT Salaried)
Company: Blanchard Valley Health System
Location: Findlay
Posted on: September 17, 2023
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Job Description:
PURPOSE OF THIS POSITION The purpose of this job is to monitor
denials and to develop training and education programs to address
organizational needs. Will have oversight of organization of
classes, implementation of and refining processes, evaluating
competency, and training internal and external staff in the various
processes and software used within Patient Financial Services in
accordance with Federal, State, and local guidelines as well as
BVHS and Patient Financial Services established policies and
procedures. JOB DUTIES/RESPONSIBILITIES Duty 1: Supervises the A/R
processes and account balances; maintenance of open accounts,
posting of payments, preparation of monthly statements, issuance of
refunds, and the closing of accounts. Tracks and identifies trends
to decrease any occurrence of lost dollars. Duty 2: Supervises the
proper flow of encounters and cash in an effort to meet the service
needs of our patients, employees, and the organization. Establishes
with the Managers of Patient Accounting and Finance, adequate
internal control procedures to assure the proper route of
encounters & cash flow. Supervises the appropriate supporting
documents to assure the proper tracking and balancing of encounters
through the patient account reconciliation process. Duty 3: Assists
with pulling data, updating metrics, productivity tracking,
reporting, and KPI monitoring. Participates in daily huddles and
staff meetings for managing daily improvements. Duty 4: Performs
supervisory administrative support functions including but not
limited to: assists in the recruiting and hiring process, training
& education of associates, coordinate staff schedules, payroll, and
completion of associate performance evaluations, recognition and
reward, disciplinary follow up as appropriate. Monitors adherence
to established quality/productivity standards and department
metrics, assist in the development and monitor completion of
competencies and organization mandatory requirements, etc. Duty 5:
Acts as a liaison between revenue cycle departments, managed care
and clinical departments. Assists with education as needed.
Promotes positivity, service oriented and team approach within
department staff to effectively reach initiatives. Duty 6:
Knowledgeable in departmental functions and can provide end user
support in day-to-day operations and job functions as necessary.
Duty 7: Coordinates with other PFS leaders regarding daily
operations, consistent communication and workflow improvement. Has
the ability to research issues and remain complaint in all aspects
of payer guidelines and regulations that creates a compliant claim
form and the collection of outstanding balances. Has the ability to
incorporate these standards into the daily education and training
of the staff. Duty 8: Creation and/or implementation of PFS
projects as assigned by PFS Manager or Director. Maintains
leadership of those projects until finalization occurs. Presents,
implements and educates changes as a result of those projects. Duty
9: Implements, supervises and educates approved departmental
policies, procedures, and staffing. Keeps abreast of federal,
state, and local rules and regulations and general economic
conditions. Works with PFS management team to modify the operations
appropriately. Duty 10: Communicates using various methods.
Solicits feedback from end users in order to assist with planning
future training, coordination of upgrades, and prioritizing the
need for system enhancements. Supports associate engagement
efforts. Duty 11: Assures confidentiality of patient information.
Adheres to all aspects of billing and Credit & Collections
including but not limited to HIPAA related privacy, security and
transaction & code set regulations and HCAP and Charity Care
functions related to patient accounts within Patient Financial
Services. REQUIRED QUALIFICATIONS
Keywords: Blanchard Valley Health System, Toledo , Patient Financial Services Supervisor Credit & Collections (FT Salaried), Accounting, Auditing , Findlay, Ohio
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