Customer Service Collections
Company: University of Toledo Physicians
Location: Toledo
Posted on: May 16, 2022
Job Description:
Job DescriptionUniversity of Toledo Physicians' mission is to
improve the human condition through excellence in patient care and
medical discovery. Representing more than 200 physicians, UT
Physicians are leaders in clinical care, research and education of
the future physicians, providing care in a wide range of medical
specialties from the most complex diagnoses and treatments to
primary care for the entire family. The primary site of inpatient
care services is at the University of Toledo Medical Center, but
many of our physicians' practice at hospitals and medical offices
throughout the region.University of Toledo Physicians offers
competitive pay and benefits including: 403B, Pension, health and
tuition waiver at UT.POSITION SUMMARYResponsible for collection of
patient accounts, insurance companies and third-party payers.
Assisting patients with questions regarding their UTP accounts.
ESSENTIAL JOB FUNCTIONS AND ACCOUNTABILITIES
- Uphold and maintain UTP's standard of quality customer
service.
- Handles and resolves patient telephone, personal or written
inquiries and documents each via account notes and/or patient file.
Follows up with departments or other parties as warranted.
- Respond to customer inquiries with a professional positive
attitude.
- Monitors and follows up with patients, insurance companies
and/or third party payers as required.
- Troubleshooting billing problems/issues.
- Files insurance claims and/or requests same to be done by
appropriate department when applicable.
- Set up monthly payment arrangements, processes Financial
Hardship Applications when needed.
- Edits bad debt write-offs or collection agency adjustments as
needed.
- Documents on the account procedures taken to resolve patient
inquiries.
- Working from AR, contact patients by telephone to resolve
patient outstanding balances.
- Prioritize and work in large volume area.
- Adheres to the workflow design established for department and
meets all job performance standards.
- Assists other staff members as needed or assigned.
- Must be able to multi task, speak clearly and professionally
over the telephone, navigate through different software
applications.
- Performs other duties as assigned.REQUIRED QUALIFICATIONS
- Education: High school diploma or equivalent.
- Skills:
- Experience filing insurance claims.
- Typing/key boarding and computer skills.
- Demonstrate interpersonal skills to work with physicians,
patients and staff at all levels, must have the ability to relate
to people in a manner to win confidence and establish rapport.
- Excellent interpersonal skills and problem-solving abilities
necessary.
- Solid written and verbal communication skills.
- Years of Experience:
- Two years of collection, medical billing and customer service
experience.The above list of duties is intended to describe the
general nature and level of work performed by people assigned to
this classification. It is not intended to be construed as an
exhaustive list of duties performed by the people so classified,
nor is it intended to limit or modify the right of any supervisor
to assign, direct and control the work of employees under his/her
supervision.Qualified applicants will receive consideration for
employment without regard to race, color, national origin,
ancestry, religion, sex, pregnancy, sexual orientation, gender
identity or gender expression, age, disability, military or veteran
status, height, weight, familial or marital status, or genetics.
Equal Opportunity Employer/Drug-Free Workplace
Keywords: University of Toledo Physicians, Toledo , Customer Service Collections, Accounting, Auditing , Toledo, Ohio
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