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Lead Specialist: Unsecured Late Stage Collections

Company: Laurel Road
Location: Vickery
Posted on: November 19, 2021

Job Description:

Location:4910 Tiedeman Road - Brooklyn, Ohio 44144Looking for a new career path? Join KeyBank! We have both day and evening shifts available (later shifts qualify for a higher rate of pay!) This position is Mobile by design which means you'll work from your home office and in our KeyBank office. Our next class begins Dec 6th so apply today! In a financial services contact center, the Lead Specialist will receive inbound and place outbound calls in regards to secured delinquent accounts in a fast paced environment. ESSENTIAL JOB FUNCTIONS: Place/receive calls via the telephone as well as an automated dialer Negotiate payment arrangements to reduce delinquency Add, change, and delete information in multiple file screens within multiple collection systems Comply with all policies and procedures as outlined in operating instructions Serve as entry point for the identification, routing, and documentation of all pertinent collection support processes (I.E.: modifications, bankruptcy, skip-tracing, etc.) Meet minimum individual and departmental goals and service level agreements Adhere to Federal Regulatory requirements regarding debt collections REQUIRED QUALIFICATIONS: Computer proficient Proven ability to stay focused in a continuous process flow and keep pace within work team Superior verbal and written communication skills One or more years of customer service or collections experience. PREFERRED QUALIFICATIONS: Bachelor's Degree Experience with automated dialers and CACS/CAS COMPETENCIES/SKILLS: Excellent interpersonal and motivation skills Demonstrated ability to handle change Displayed sense of ownership in relation to attitude and actions, assignments and event outcomes Ability to multi-task KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to building a diverse, equitable and inclusive culture . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability , veteran status or other protected category. Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com .

Keywords: Laurel Road, Toledo , Lead Specialist: Unsecured Late Stage Collections, Accounting, Auditing , Vickery, Ohio

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