Tax Professional - CPA - Work From Home
Company: Intuit
Location: Toledo
Posted on: January 12, 2021
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Job Description:
Overview Are you a credentialed CPA, EA, or practicing attorney?
Or do you have a minimum 3 season of paid Tax Preparation
experience with a minimum of 30 tax returns per tax year? If you're
one of tax professionals, we need you to help our customers
complete their taxes using TurboTax. You'll advance our goal of
"Powering Prosperity Around the World" by providing expert guidance
and explanations of tax and technical terms to our customers.
You'll also play an important role in our effort to enhance our
brand by delighting our customers and empowering them to prepare
their taxes. What you'll bring --- Must possess active unrestricted
credential: EA (Enrolled Agent), CPA (Certified Public Accountant),
or Practicing Attorney with strong tax preparation experience and
extensive knowledge of tax laws --- Must possess or be able to
obtain any related State licenses, certificates, permits or bonds
--- Must possess active PTIN (Preparer Tax Identification Number)
--- 3 or more years of recent experience preparing federal and
state individual 1040 tax returns for clients/customers, using
commercial tax preparation software --- Working knowledge of
Circular 230 --- Audit experience a plus (IRS and state tax
authorities) --- Proficient with technology; solid knowledge of
computer operations and software --- Must have (or be willing to
obtain) a dedicated hardwired internet connection --- Strong
customer service skills - ability to interact with customers
through video and audio tools in a way that is professional,
friendly and reassuring --- Excellent verbal and written
communication skills --- Ability to work in a fast-paced
environment with minimal supervision --- Critical thinking, problem
solving, research skills and determination --- Bilingual
(English/Spanish) communication skills (written & spoken) a plus
For internal use: tst How you will lead --- This is a seasonal,
virtual, customer-facing role; you will be using our state of the
art video communication software (SmartLook) to interact with
customers --- Help TurboTax customers who are working on their tax
return with 1) Tax advice, including return preparation and
signature when required; 2) Product/software inquiries, and 3) Tax
calculations --- Create high quality customer interactions and
experiences that instill confidence using deep customer empathy,
and your deep knowledge and expertise in the field of tax
preparation --- Utilize and leverage government websites,
professional resources, and team expertise to seek out and deliver
the right answer to the customer using everyday language --- Apply
defined practices, procedures, and company policies to troubleshoot
and resolve tax advice and preparation customer inquiries ---
Document customer interactionsSDL2017
Keywords: Intuit, Toledo , Tax Professional - CPA - Work From Home, Accounting, Auditing , Toledo, Ohio
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